*Full Job Description*
*Summary*:
The Deposit Operations Specialist completes accurate and timely data entry, maintenance, analysis, and reporting of deposit operations transactions according to policy and procedural guidelines.
In addition, they provide excellent customer service to internal and external customers.
*Essential Duties & Responsibilities:*
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily.
* Completes timely and accurate data entry and reconciliation of bank processing systems in areas of:
* Internet Banking; Domestic wires; Card disputes; ACH origination & reconciliation; Exception reporting (NSF, UCF, non-posts, etc.
); Dormant accounts; Quality Control; Fraud Investigations; Collections; IRA distributions; FDIC Compliance; CD Collateral; Compliance with Banking Regulations; Internal Controls monitoring; Loan Operations; Special Projects, etc.
* Manages customer accounts utilizing card services and online banking applications.
* Knowledgeable of banking products and services including online banking, debit cards, the use of computers (including CSI Core software), Microsoft Excel and Word programs.
* Exhibits strong customer service skills, presents products and services while proactively educating and encouraging customers to utilize bank applications.
* Provides excellent customer service (both in-person and on the telephone) to assist customers with account questions.
* Listens effectively to customers' requests and promptly take the necessary action to assist them.
* Takes the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction
* Provides follow up to external and internal requests of the deposit operations team.
* Communicates well with co-workers and assists other departments in day-to-day activities.
* Adheres to all Bank policies, procedures, and compliance guidelines, including BSA/AML.
* Carries out responsibilities with professionalism, respect for others, in accordance with the organization's policies and applicable laws
* Any other duties as assigned.
The Deposit Operations Specialist should have an Associate Degree in accounting or a related field and/or 3-5 years of banking experience in a similar position.
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid sick time
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
Education:
* High school or equivalent (Preferred)
Experience:
* Banking: 3 years (Preferred)
* Customer service: 3 years (Preferred)
Ability to Relocate:
* Mount Vernon, IL 62864: Relocate before starting work (Required)
Work Location: In person
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