Collector

Summary: Responsible for initiating, directing and pursuing prompt collection of all defaulted accounts.
Assist in monitoring all past due accounts for activity and providing management with appropriate reports.
Responsibilities: include but are not limited to the following.
Other duties may be assigned.
Assist in normal collection, follow-up, crediting returned checks/ACHs taken in payment, foreclosure procedures and generating reports to management.
Regularly contact delinquent loan accounts in order to discuss their account status and to work out a payment arrangement suitable to the Bank and the customer.
Record all contacts in the Bank’s automated collection system.
Ensure that collection activities comply with regulatory standards.
Report current and closed loans to inquiring organizations, ensuring that the information is accurate and comply with applicable fair credit reporting regulations.
Prepare default notices including the preparation and filing of FHA, VA, and PMI claims on defaulted loans.
Maintains regular contact with all lending units of the Bank, as well as with credit bureaus and other financial organizations, obtain and exchange information with credit bureaus and various mortgage insurance agencies.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience: High school diploma or equivalent.
College coursework in accounting, finance or business related disciplines is preferred.
Ability to understand the interworking of various loan and collection functions.
Knowledge/Skills/Abilities: Strong organizational skills and attention to detail.
Strong customer service orientation and ability to manage both internal and external customer relationships.
Professional demeanor with excellent communication, interpersonal skills and conflict resolution skills.
Ability to problem solve, prioritize tasks and meet required deadlines.
Ability to think critically and use good, sound judgment in decision-making.
Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
Ability to communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must understand and comply with company policies and procedures.
Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
Ability to accurately and quickly complete standard mathematical calculations.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to use a calculator, computer and applicable software.
Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.
Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions.
The duties and responsibilities enumerated are essential job functions except for those that begin with the word “May.
” Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts.
Banterra maintains its status as an at-will employer.
Banterra bank is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.