Family services Coordinator

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives.
A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community.
Come talk to us about joining the Centerstone team! Job Description: Summary of Responsibility In keeping with the Mission/Vision/Values of Centerstone, the Family Services Coordinator provides coordination, development, organization, and management of assigned program areas as assigned.
This includes performing direct client and/or community services as necessary to meet program service obligations, assuring compliance with contracts, grants, standards, regulations, and laws and works with other Management staff to ensure the financial viability of assigned service areas.
The Family Services Coordinator is required to use independence (or works under the direction of supervisor) when performing job tasks/providing services.
As part of Centerstone’s team-oriented philosophy, the Family Services Coordinator is expected to actively participate in variety of cross-functional teams and performance improvement initiatives.
ESSENTIAL DUTIES Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime.
Organizes time, effort, and use of resources to achieve desired outcomes.
Centerstone expects all staff to have a strong desire to provide excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Centerstone.
This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
Treatment must be recovery focused taking into account trauma informed care practices.
Provides consistent, personal growth-focused services to all assigned clients by maximizing time spent working directly with clients to assist their personal growth process.
To demonstrate clients are the first priority, ensure hours of care expectations are met and time is dedicated to providing personal growth services to clients, their families and collateral contacts.
Meet or exceed Key Performance Indicators (KPI’s) expectations.
Utilizes evidence-based methodologies, as appropriate, that staff are adequately trained in the provision of such services, and that there is fidelity to the models to provide excellent clinical services.
Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.
Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others.
Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Centerstone’s commitment to client personal growth.
Completes all required documentation legibly, accurately, timely, and thoroughly using clinically appropriate terminology and containing clinically relevant information and applicable standards.
Demonstrates utilization and incorporation of audit feedback when completing documentation.
Supports the strategic goals and mission/vision/values of Centerstone at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
Provide direct service to clients and their families as needed and assigned, including, but not limited to, providing assessment, crisis intervention services, discharge plans and provide follow up services as assigned.
Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated.
Does not leave crisis situation until client is in a safe environment or crisis is resolved.
Attend staff meetings, clinical staffings, and other internal meetings as assigned.
Participate on committees as assigned, including quality assurance functions.
Maintain appropriate communication with other employees and work as an effective team member.
Assist Urgent Access/Clinical Manager with program planning, training, and evaluation.
Provide Family Services supervision and consolation to clinicians and interns/practicum students, as assigned to assure quality of services.
Make necessary decisions in the absence of Clinical Manager to assure program continuity.
Act in consultation with other Coordinators, Managers, Assistant Directors, Directors, and Administrative staff.
Participate in recruitment and hiring, and maintain primary responsibility for training, supervision, disciplinary action, and performance appraisal of assigned staff and interns.
Work cooperatively with Coordinator to ensure that clinical supervision is consistently provided and is of the highest quality.
Monitor billing and service documents for accuracy and to assure billing and funding source requirements are achieved by staff, and document same with supervising signature (LPHA, etc.
) as required by payer source.
Work cooperatively with Clinical Manager and Director to manage expenses and maintain a balanced budget for assigned services.
Meet and maintain applicable certification and licensure requirements.
MINIMUM CREDENTIALS/REQUIREMENTS Master’s Degree in Human Services, two years relevant professional work experience.
Supervisory experience preferred.
Family Services Coordinators must have valid driver’s license.
All Family Services Coordinators must successfully complete required background checks and pre-employment screening, including drug screening.
Time Type: Full time Entry Pay Range: $53,747.
00 - $75,317.
00 Delivering care that changes people's lives starts with our employees.
Below are just some of the great benefits Centerstone employees enjoy: Medical, dental, and vision health coverage Flexible Spending and Health Savings Accounts 403b retirement plan with company match Paid time off and ten paid holidays AD&D Insurance, Life Insurance, and Long Term Disability (company paid) Diversity, Equity, and Inclusion employee resource groups Continuing education opportunities Employee Assistance Program Centerstone is an equal opportunity employer.
Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence.
Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do.
Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple—it’s about embracing everyone.
Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees.
It powers our innovation and connects us closer to each other, to our clients and the communities we serve.
We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.