In business for over 20 years and growing we are a small but mighty team focused on providing the highest quality seafood and best customer service experience.
We work very hard to maintain our rating and reputation as the best online seafood company.
Max Cold Storage is one facet of multiple small family owned and operated companies that are vertically integrated which include seasonal commercial salmon fishing, seasonal seafood processing, online retail seafood company (Wild Alaska Salmon & Seafood), wholesale sales and distribution as well as onsite pick and pack fulfillment warehouse.
The office is very casual and consists of a very small team/work family environment.
Wage is negotiable based on experience + performance based quarterly bonuses and employee product discounts.
*Responsibilities include but not limited to:*
* Communicate with customers via phone, chat and email
* Maintain a positive, empathetic, and professional attitude toward customers at all times
* Provide knowledgeable support by learning our company, products and website
* Assist customers placing orders, prompt response to inquiries and resolution to issues
* Prepare shipping documents for order fulfillment
* Utilize e-commerce platform, order processing software, CRM database, email marketing software, etc.
* Perform a variety of administrative tasks including but not limited to; send marketing emails, social media posts, order supplies and other various projects/tasks as needed and meet deadlines
* Available for weekend customer service coverage of approximately 6 hour shift, 2 weekends per month
*Qualifications:*
* Comfortable over the phone assisting customers most of the workday *(No cold calling required)*
* Excellent written and verbal communication and interpersonal skills
* Experience in customer service or related field
* Proficient in data entry, MS Excel/Word and Google Drive or other cloud storage
* Strong attention to detail and organizational skills
* Ability to multitask in a fast-paced environment, work independently and prioritize tasks effectively
* Team player and Happy
* Consent to background check is required
Job Type: Full-time
Pay: $17.
00 - $24.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Paid time off
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person
* Office
Work Location: In person
Whatsapp
