Financial Aid Representative

Description Governors State University is seeking to hire a Financial Aid Representative to provide factual information in a courteous and professional manner providing exceptional customer service.
This position has daily interaction with students, prospective students, parents, University staff, and external agencies providing information regarding all aspects of the financial aid process.
Essential Responsibilities 50% General Duties and Responsibilities: • Perform intake/receptionist duties for all walk-ins and telephone assistance.
Assists in reviewing all forms received and preparing necessary forms including assisting with the completion of the online financial aid application process.
• Execute administrative duties such as maintaining student accounts and/or records, receiving correspondence, preparing, and distributing forms, compiling data, and disseminating incoming faxed and deliver documents to appropriate personnel.
• Advise prospective students, current students, and parents in person and/or by telephone in a factual, courteous, and professional manner.
• Respond to all inquiries via email/phone messages, research answer if necessary, and respond within 48 hours.
Provide clarification on financial aid programs in person or in writing.
• Research questions related to grants, scholarships, and loans to provide the best answer to the student's satisfaction.
• Understanding the rules related to the different grants and scholarships.
• Answer questions from students, prospective students, parents, and other university staff to explain the details of the financial aid application and awarding process, including the need for and participation in student financial aid programs.
• Inform students of the application process, eligibility and rights and responsibilities related to student financial assistance.
• Directs correspondences and/or individuals to university-wide resources as appropriate (billing, scholarships, housing, etc.
).
• Assist in determining an applicant's basic eligibility for financial aid programs.
• Recognize students who have filed a previous Satisfactory Academic Progress (SAP) Appeal and need to submit a Continued Probation Agreement Form to verify if they are eligible for financial aid.
• Review, update, prepare, and distribute all student financial aid Satisfactory Academic Progress (SAP) appeals for committee members.
• Identifies complex personal situations and suggests a further review by the Financial Aid department as appropriate.
Analyzes problems and processes and is proactive in suggesting ways and means to develop better procedures and more appropriate policies.
• Resolve student problems referred from lower personnel using your best judgment to ensure customer satisfaction.
Refer customer complaints/problems to the appropriate manager if unable to resolve.
• Perform all assignments in a confidential and professional manner.
40% Program Responsibilities: General Program Responsibility • Data entry of verification documents and any other documents received from students or other university personnel in integrated student database.
• Maintain student aid document for files and request for additional information from students that is required to complete student files.
• Review and verify academic progress as it relates to financial aid eligibility.
Verification Tracking for V4 and VS Groups • Report students with V4 and VS groupings to CPS.
• Review list periodically throughout the semester.
Loan Aggregate and Pell LEU Review • Review students who are approaching or have reached maximum loan limits.
• Review students who are approaching or have reached their maximum Pell LEU.
• Ensure adjustments are completed and students notified of any changes to awards.
• Advises students on loan aggregate and Pell LEU limits to ensure understanding.
NSLDS Transfer Monitoring • Review NSLDS transfer monitoring reports received from Executive • Identify students on the report who are potentially enrolled at multiple institutions and make appropriate adjustments as needed.
• Communicate adjustments to students and advise on next steps.
10% Other Responsibilities: • Develop and maintain liaison with other university departments to assist students and provide exceptional customer service.
• Assist in the preparation of and present information regarding financial aid for various university events.
• Attend workshops and conferences, including financial aid workshops and seminars, as assigned.
• Stay abreast of the rules and regulations governing federal and state financial aid programs.
• Serve on committees as assigned.
• Collect and provide data for internal, state, and federal reports.
• Provide data for internal and external financial aid audits.
• Complete annual equipment inventory Complete Direct Pay Reimbursements.
• Complete purchase requisitions.
• Serve as backup support coverage for Front Desk and provide assistance in other areas of the office as assigned.
• Assist with special projects as assigned.
• Perform other duties as assigned.
Starting Hourly Rate: $18.
92.
(This is a non-unionized position.
Salary starts at the base and is determined based on Education and Experience exceeding the minimum qualifications).
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers.
Visit: https://www.
govst.
edu/benefits/.
Required and Preferred Qualifications REQUIRED: TO HAVE YOUR COLLEGE CREDITS/DEGREE BE CONSIDERED TO MEET THE MINIMUM QUALIFICATIONS, YOU MUST ATTACH YOUR COLLEGE TRANSCRIPT.
1.
Any one or combination totaling two (2) years from the categories below: A.
College coursework in any discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year.
Associate's degree (60 semester hours) equals eighteen (18) months.
90 semester hours equals two (2) years.
Bachelor's degree (120 semester hours) equals three (3) years.
B.
Work experience performing office, business, or customer/relations activities.
For more details regarding this classification, visit: SUCSS: Financial Aid Representative THE FOLLOWING ITEMS MUST BE ATTACHED: Cover Letter Resume List of Professional References College transcripts if you wish to have them considered to meet the minimum requirements.
Illinois Driver's License or State ID (For proof of residency) Supplemental Information DOCUMENTATION REQUIREMENT: For consideration, applicants are required to attach the following: 1: College transcripts if you wish to have them considered to meet the minimum requirements.
2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).
RESIDENCY REQUIREMENT: Illinois residency REQUIRED at the time of the application.
CREDENTIAL ASSESSMENT EXAM DETAILS: This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications.
Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position have been met.
VETERAN’S PREFERENCE POINTS: Veterans may be eligible to receive additional points on a passing final examination score.
To determine eligibility, submit one of the following documents to the Department of Human Resources: 1: Department of Defense – DD214 / DD215 2: National Guard – NGB22 Form 3: Discharge Orders 4: Reserves – DD256 Discharge Certificate Note: Documentation must be received by the closing date of this posting.