Learning & Development Manager

SUMMARY The Learning & Development Manager is responsible for designing and overseeing learning and development programs under the guidance of the Senior Personnel & Development Officer.
The ideal candidate for this position should be a dynamic problem-solver and communicator with a strong sense of company culture.
This manager should also possess strong leadership skills, with the ability to lead and inspire a team of learning & development professionals.
The Learning & Development Manager should have excellent communication skills, an innovative mindset, and a strong understanding of regulatory requirements within the financial services sector.
They should also be passionate about helping team members grow and develop their skills.
The impact that the Learning & Development Manager has on the company is significant.
They play a critical role in design, implementation, and management of training programs that promote engagement, respect, and regulatory compliance.
By fostering a culture of continuous learning and development, they contribute to the growth and success of both individual team members and the organization as a whole.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
ESSENTIAL DUTIES Under the direction of the SPDO, lead and execute the design, development, and delivery of training programs that empower employees to reach their full potential.
Champion a culture of continuous learning and growth, fostering an environment where education and innovation thrive.
Collaborate across departments to ensure that training initiatives reflect the company’s mission, vision, and goals.
Introduce training methodologies that keep pace with the ever-evolving financial services landscape, utilizing continuous gap analyses to ensure training programs are relevant and effective.
Design development program(s) to identify future leaders and develop individual growth plans.
Evaluate the impact of training programs through comprehensive assessments, leveraging data-driven insights to refine and enhance future initiatives.
Stay ahead of industry trends, proactively identifying emerging learning technologies and methodologies to ensure the organization remains at the forefront of employee development.
Provide leadership, support, and training throughout the organization as necessary.
Develop and maintain positive relationships with internal and external customers at all levels of the organization.
Assume responsibility for special projects, gather data, and prepare reports for Executive Management, the Board of Directors, auditors, and other personnel as requested.
Set performance goals for the Learning & Development team, conduct regular performance evaluations, and provide consistent, constructive feedback.
EDUCATION & CERTIFICATIONS Bachelor’s degree in Organizational Learning, Innovation, & Development, a related field, or a commensurate combination of education and experience required.
Successful history of progressive growth and expanding responsibilities in a Learning & Development capacity required.
MINIMUM REQUIREMENTS Leadership skills with the ability to motivate individuals at all levels of the organization.
Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.
Strong creative thinking skills and the ability to develop innovative solutions to complex problems.
In-depth knowledge of adult learning principles, instructional design methodologies, and various learning management (LMS) systems and e-learning platforms.
Demonstrable ability to design, develop, and deliver effective training programs.
A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
Ability to work collaboratively with cross-functional teams and clearly, effectively communicate complex learning and development strategies.
Strong critical-thinking skills and the ability to analyze potential project outcomes, making informed and accurate predictions.
Adaptability and the skill to redirect attention as needed to meet targets and deadlines.
Proficient computer literacy, including comfort with Microsoft systems and Office Suite.
Intermediate typing skills to meet the needs of this position.
Current driver’s license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities.
The ability to work with minimal or no supervision.
ADDITIONAL QUALIFICATIONS Master’s degree in Organizational Learning, innovation, & Development, or a related field strongly preferred.
Project management certification strongly preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
The noise level in the work environment is usually low to moderate.
NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform his job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.